Delivery Information
1. Shipping Methods
We offer various shipping options to meet your needs. During checkout, you can choose from standard or expedited shipping options.
2. Delivery Times
- Standard Shipping: Typically takes 5-7 business days, depending on your location.
- Expedited Shipping: Typically takes 2-3 business days.
Please note that delivery times may vary due to factors beyond our control, such as weather conditions and holidays.
3. Shipping Costs
Shipping costs are calculated at checkout based on your selected shipping method and the total weight of your order. Free shipping may be available on orders over a certain amount, which will be specified on our website.
4. Order Tracking
Once your order has been shipped, you will receive an email with tracking information so you can monitor the status of your delivery.
5. Delivery Issues
If you experience any issues with your delivery, please contact our customer service team immediately for assistance.
Returns Policy
1. Return Eligibility
We want you to be delighted with your purchase! If for any reason you are not completely satisfied, you can return items within 30 days of receiving your order. To be eligible for a return, items must be in their original condition, unused, and with all tags attached.
2. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our customer service team at [Your Email Address] to request a return authorization.
- Once you receive the return authorization, securely package the item(s) and include the original packing slip if possible.
- Ship the package back to the address provided by our customer service team.
3. Refund Process
- Once we receive your returned item, we will inspect it and process your refund within 5-7 business days. Refunds will be issued to the original payment method used at checkout.
- Please note that shipping costs are non-refundable.
4. Exchanges
If you wish to exchange an item for a different size or color, please follow the return process above, and place a new order for the desired item.
5. Final Sale Items
Items marked as final sale are not eligible for returns or exchanges. Please check the product details carefully before making your purchase.
6. Contact Us
If you have any questions or need assistance with your order, please don’t hesitate to reach out to our customer service team:
Email: contact@prelovebags.com
Phone: +1 234 567 7890